Success Starts With A Strong Team
Part of what makes Maxon unique, according to Natalie, is the way the staff approaches business on a daily basis.
“We really make an effort to reduce the friction associated with what people are trying to accomplish,” she stated. “Whether it’s buying a firearm or coming in to take a class or just asking a question, we really try to make each interaction as painless as possible.”
This parallels what Natalie is seeing in the industry and in retailing as a whole.
“We try to make it as convenient as we can with lots of technology-based offerings, and lots of ways for people to communicate with us other than picking up the phone and making a phone call,” she noted. “We have lots of different avenues for people to get their questions answered. We regularly staff our communication portals, such as Facebook and our email, so someone will respond to a customer in less than 24 hours, although it’s usually much faster. We don’t want people to wait through a weekend to get a question answered when it’s usually pretty straightforward.”