The Surety Of Service

When COVID hit, Maxon was able to convert to an appointment-only system quickly because they just happened to have technology in place that would handle it.

“We were able to be very quick and nimble about it, because we had technology we could leverage to go to that kind of a calendar,” Natalie noted. “It solved a lot of problems for us, like how many customers could be in the shop at one time and how many people we could serve in a given time period.”

One thing that let Natalie do was plan staff time; she knew in advance how many staff members she needed on any given day and at any given time.